Tickets managed by TicketGo OÜ. Independent website, not affiliated with Acropolis Museum.

General Terms of Purchase

Purpose of acropolismuseum-ticket.com

acropolismuseum-ticket.com (hereinafter the website), operated by TicketGo OÜ (hereinafter Acropolis Museum), with tax identification number EE102695614 and registered office at Muraka tee 31, Pringi küla, Viimsi vald, Harju maakond 74011, Estonia, aims to offer our users a service for booking activities exclusively through our website.

These general terms, as well as any specific conditions that may be established, expressly regulate the relationships between acropolismuseum-ticket.com and third parties (hereinafter "users") who book or purchase tickets for Acropolis Museum through the portal acropolismuseum-ticket.com.

Reservations, Payments, and Access Instructions

acropolismuseum-ticket.com acts solely as an intermediary in the booking of activities and tickets. The data necessary for the booking shared with the provider includes the name, surname, and email address of the person on whose behalf the booking is made. Registration on acropolismuseum-ticket.com is not required to make a booking.

To purchase your tickets on acropolismuseum-ticket.com, follow this simple purchase process:

  • Make the payment using credit or debit cards through the payment gateway provided by Stripe.
  • Once the payment is completed, you will receive your tickets by email in PDF format. These tickets will include a unique identifier, which may be the booking locator or a QR code issued by acropolismuseum-ticket.com. The delivery time of the tickets may vary depending on the time of day and current demand.
  • Make sure not to duplicate the booking. If you have made the purchase and have not received the confirmation email, contact us immediately through the chat or by sending an email to info@ticketgotourism.com. All booking requests will be processed, so if you send a request again, we will assume that you wish to book additional tickets and will manage them accordingly.

Limitations and Prohibitions on Ticket Purchases

To prevent unfair practices in the purchase of tickets for each event, there may be limitations on the maximum number of tickets a user can purchase, as well as restrictions on credit cards and other conditions that will be clearly communicated at the time of booking. These limitations will be verified in each transaction and, in events where they apply, users will be duly informed.

The resale of tickets will be considered a violation of our terms and conditions. acropolismuseum-ticket.com reserves the right to take appropriate legal action if any ticket resale activity is detected.

Billing

The price charged by acropolismuseum-ticket.com includes both the cost of the ticket and the cost of the intermediation and booking management service. If a user wishes to receive a detailed invoice, they can request it by email, providing the locator number and the corresponding billing information.

Right of Withdrawal

As detailed in European consumer protection legislation, the right of withdrawal does not apply when the service has been fully or partially executed if the consumer has given their prior and explicit consent and acknowledges that they will lose their right of withdrawal once the contract has been fully executed by the seller, that is, at the time of purchase. Additionally, the right of withdrawal does not apply when a specific date or period has been provided for the provision of the service.

Returns

In the event that tickets are not available, acropolismuseum-ticket.com will offer the customer the option to modify their booking. If a suitable date cannot be found, a refund will be processed, if applicable.

More specifically, refund and cancellation requests will be subject to the specific policies of the service or product provider. Each product may have particular terms governing the refund, modification, or cancellation process, and such refunds can only be processed once the corresponding funds have been received from the provider.

Responsibility for the Use of Tickets

Once the tickets have been delivered to the customer via the email provided during the purchase process, the responsibility for their use lies solely with the customer. The customer must ensure to receive, download, and use the tickets according to the instructions provided.

If the customer does not receive the tickets within 24 hours, or encounters any problem with them, they must inform acropolismuseum-ticket.com as soon as possible by sending an email to info@ticketgotourism.com.

acropolismuseum-ticket.com is not responsible for the loss, theft, damage, or misuse of the tickets once delivered. If the customer does not use the purchased tickets for any reason, acropolismuseum-ticket.com will not be responsible and no refund or exchange will be offered. It is the customer's responsibility to manage the use of the tickets properly.

Contact and Support

For any inquiries or additional assistance, users can contact us through the chat or by sending an email to info@ticketgotourism.com. Response times may vary depending on the time of day and current demand.

Dispute Resolution and Jurisdiction

Any dispute arising from a transaction with acropolismuseum-ticket.com will be subject to the applicable law and the exclusive jurisdiction of the courts of the Republic of Estonia.

In case of a dispute, we will seek to act diligently or negotiate in good faith and try to reach a fair and equitable agreement for both parties.

You can also resort to the European Union's Online Dispute Resolution Platform to address any complaint you may have regarding your purchase at the following link.

Data Protection

All personal data collected through the Ticket Go platform will be processed by Ticket Go OÜ, as the data controller, in accordance with applicable data protection laws and for the purposes described in the Privacy Policy.