Tickets managed by TicketGo OÜ. Independent website, not affiliated with Acropolis Museum.

PRIVACY POLICY

This Privacy Policy is issued by TicketGo OÜ (hereinafter, the "Ticket Provider") and is designed to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and any applicable national data protection legislation.

1. Who is responsible for the website?

Responsible: TicketGo OÜ
CIF: EE102695614
Postal address: Muraka tee 31, Pringi küla, Viimsi vald, Harju maakond 74011, Estonia
Email: info@ticketgotourism.com

2. Information and Consent

By reading this Privacy Policy, you are informed about how the Ticket Provider collects, processes, and protects the personal data you provide through the website acropolismuseum-ticket.com (the "Website"). This Policy covers information collected directly from you—including data provided while browsing the Website—and any future information you provide. This processing is carried out in accordance with the GDPR and other applicable laws.

3. Obligation to Provide Data

The data requested in the forms on our Website are generally mandatory (unless expressly stated otherwise) to fulfill the purposes described in this Policy. The lack of truthful and complete data may prevent us from properly addressing your requests or providing the desired services.

4. Purposes and Legal Basis for Processing Your Personal Data

We process your personal data for the following purposes:

  • Management of Contact Requests: To manage inquiries made through our Website.
  • Purchase Management: Including payment processing and ticket delivery.
  • Website Usage Analysis: To better understand user preferences and behaviors.
  • Sending Commercial Communications: Related to the Ticket Provider's products and services, based on your consent or our legitimate interests under Article 6(1)(f) of the GDPR.
  • Third-Party Communications: To send offers, promotions, or information about products and services from third parties we collaborate with, with your express consent.
  • User Data Analysis: To create detailed profiles of user interests using own and third-party sources, with your explicit consent.

Legal basis for processing:

  • Contract Execution: Processing is necessary for the execution of a contract between you and the Ticket Provider (Article 6(1)(b) of the GDPR).
  • Legitimate Interests: If you are an existing customer, processing may be based on our legitimate interests (Article 6(1)(f) of the GDPR).
  • Consent: Where applicable, processing is based on your explicit consent (Article 6(1)(a) of the GDPR).

5. Duration of Data Processing

We retain your personal data only for as long as necessary to fulfill the purposes for which they were collected and to comply with our legal obligations. You have the right to unsubscribe from our communications, object to processing, or withdraw your consent at any time.

6. Categories of Data Processed

The Ticket Provider processes the following categories of personal data:

  • Identification Data: Such as name, surname, national identity document or foreign identity number, and image.
  • Contact Data: Including your email address.
  • Browsing Data: Information related to your browsing on our Website.

If you provide data about third parties, you confirm that you have obtained their necessary consent or authorization and undertake to inform them about this Privacy Policy. We reserve the right to verify such information in accordance with data protection legislation.

7. Communication and Transfer of Data

Your data may be shared with:

  • Service Providers: Including ticket providers and related services, solely for the management of your purchase.
  • Group Companies: Within the corporate group of the Ticket Provider, for sending commercial communications, where appropriate.
  • Public Authorities: National and/or European authorities as required by law.

Any third-party service provider will process your data solely on our behalf and is prohibited from using them for their own purposes without our prior notification, in full compliance with the GDPR.

With Whom Will We Share Your Data?

Your data may be shared with:

  • Ticket providers and related services, exclusively to manage your purchase.
  • Companies of the Acropolis Museum group for sending commercial communications, if the user is informed.
  • Competent national and/or European authorities, in accordance with applicable legislation.

The providers of Acropolis Museum may access your data to comply with legal obligations and the purposes mentioned above. These providers will not use your data for their own purposes without prior notification from Acropolis Museum.

8. International Data Transfers

We use Google Analytics 4 to analyze Website traffic. IP addresses are anonymized before processing. Please note that Google may transfer and store data on servers outside the European Union. For more information on how Google Analytics handles privacy, we recommend reviewing their privacy policy.

9. Your Rights Under the GDPR

According to Articles 15 to 22 of the GDPR, you have the following rights regarding your personal data:

  • Right of Access: To request details about the personal data we process about you.
  • Right of Rectification: To correct inaccurate or incomplete data.
  • Right of Erasure (Right to be Forgotten): To request the deletion of your personal data.
  • Right to Restriction of Processing: To request that we limit the use of your personal data.
  • Right to Data Portability: To obtain a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: To object to the processing of your personal data based on your particular situation.

You can exercise these rights by contacting us using the details provided below. If you reside in the EU and have questions or complaints about our data processing practices, please contact our Data Protection Officer at eu.privacy@ticketgotourism.com. Additionally, you have the right to file a complaint with your local Data Protection Authority.

10. Security and Confidentiality

The Ticket Provider is committed to ensuring the security, integrity, and confidentiality of your personal data. We have implemented appropriate technical and organizational measures to protect your data against accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes through appropriate channels, and we encourage you to review this Policy periodically. If any provision of this Policy is declared invalid or unenforceable by a competent authority, the remaining provisions will remain fully valid and in effect.

Legal Notice

TicketGo OÜ, operating as the Ticket Provider, is not Acropolis Museum and is not affiliated with or represents Acropolis Museum in any way.

Contact Information

If you have questions, concerns, or complaints about our privacy practices or the processing of your personal data, you can contact us at:

General Inquiries: info@ticketgotourism.com
EU Data Protection Inquiries: eu.privacy@ticketgotourism.com

This Privacy Policy is governed and interpreted in accordance with the applicable provisions of the General Data Protection Regulation (EU) 2016/679 and any relevant national data protection legislation.